Sheringham surgery public meeting

A second public meeting has been called to discuss community concerns about a phone appointment system used at a north Norfolk surgery.

Sheringham Medical Practice on Cromer Road has called the meeting at Sheringham High School from 10am to 12 noon on October 2 to discuss patients' worries about the surgery's total telephone triage system (TTS), which has been in place since January 2009.

Under the system patients call the surgery and register their details with a receptionist and a doctor rings back, usually within two hours, to decide the best way to treat them - which can range from reassurance to seeing a doctor or nurse.

A first public meeting about the issue was held on March 19, with hundreds of people packing into Sheringham Community Centre.

North Norfolk MP Norman Lamb, who chaired the March meeting, will also be the independent chairman on October 2.


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