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Report reveals further failings at Cromer care home forced to close

PUBLISHED: 15:05 13 March 2019 | UPDATED: 17:12 13 March 2019

Highfield Residential Care Home, on St Mary's Road, Cromer, has been rated inadequate in its latest CQC inspection. Photo: Jessica Frank-Keyes

Highfield Residential Care Home, on St Mary's Road, Cromer, has been rated inadequate in its latest CQC inspection. Photo: Jessica Frank-Keyes

Archant

A Cromer care home which was forced to close last month has seen the results of its latest damning inspection published.

Highfield Residential Care Home, on St Mary’s Road, had its council contract withdrawn last month after concerns over its ability to “maintain a good quality service”.

A council spokesperson said 17 residents had been affected, and moved into “appropriate alternative care”.

The home had remained in special measures after a Care Quality Commission (CQC) inspection in May last year found risks of residents choking and suffering ulcers at the home.

And the latest report revealed the results of a three-day planned inspection in January, and said: “People did not receive a service that provided them with safe, effective, compassionate and high quality care.”

Highfield Residential Care Home, on St Mary's Road, Cromer, has been rated inadequate in its latest CQC inspection. Photo: Jessica Frank-KeyesHighfield Residential Care Home, on St Mary's Road, Cromer, has been rated inadequate in its latest CQC inspection. Photo: Jessica Frank-Keyes

READ MORE: Inadequate care home in shock closure as council cancel contract

Inspectors said the home did not have enough staff to meet residents’ needs, and identified six repeated breaches and a new breach of care regulations, and found “necessary improvements had not been made”.

The home was rated inadequate overall, and inadequate for safety, effectiveness, and leadership - a drop from the previous inspection when it was deemed inadequate in just two out of the five areas.

The report, published on Tuesday, March 12, said: “Some people in the home were at risk of developing pressure ulcers.”

READ MORE: Choking and ulcer risks reported at failing Cromer care home

One resident - who inspectors said had been told on leaving hospital they should be “repositioned regularly” - was not being turned during the night.

The report also relayed “widespread and significant shortfalls in leadership”.

Regulations which were not being met included gas safety and fire checks, and the home’s Mental Capacity Act policy.

The report indicated that further details about the regulators response, and any enforcement actions, would be added once “any representations and appeals have been concluded”.

Home manager Kanapathipillai Thavapalasundaram declined to comment on the report.

A spokesperson for the CQC said they could not comment further on any regulatory action, but said they understood the local authority had moved its residents out of the home.

Have you been affected by the closure of Highfield care home in Cromer? Email reporter Jessica.Frank-Keyes@archant.co.uk

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