A landlady was quick to act after rats invaded her pub/ restaurant, but the venue was still hit with a zero food hygiene rating from the council.
Julie Oatham, landlady at the Butchers' Arms pub in East Ruston, said it has since complied with North Norfolk District Council's rating, which called for urgent improvements to be made.
Their food hygiene rating a few months before had been a four out of five.
Ms Oatham said: 'Some work was being done outside and it disturbed the rat-trap and the animals. They managed to creep in.
'We shut down immediately and had a deep-clean. We have done everything the council asked us to do and gone above and beyond. We have asked them to come back and do a re-inspection but we don't know when that will be.'
After evidence of rats was found on the premises, the council told the pub it needed to treat the infestation and set up adequate procedures for the control of such pests in the future.
The report stated: 'The premises were open to access by pests because there were gaps/ holes in the external structure of the premises and/ or the door was ill fitting.'
Bosses were ordered to seal all gaps and holes in the structure/ door frame of the premises to prevent access by pests.
Inspectors from NNDC visited the pub on June 26.
The report added: 'Unacceptable food hygiene conditions were found at the time of inspection. You were not managing food safety. If similar conditions are found in the future, formal action will be taken. You must ensure your food safety management system is implemented and works effectively.
'It was not being properly implemented because controls were not being carried out at points which are critical to food safety.'
The report found the pub was not keeping appropriate records, which were not being completed properly, and staff had not been trained in the system.
They were ordered to review and update their food safety management system and ensure the system was followed and appropriate records kept, all within one month.
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