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Reader letter: I thank our ambulance and frontline health workers

PUBLISHED: 12:41 19 February 2018 | UPDATED: 12:41 19 February 2018

Ambulances queuing at the Norfolk and Norwich University Hospital A&E department.
 Picture: ANTONY KELLY

Ambulances queuing at the Norfolk and Norwich University Hospital A&E department. Picture: ANTONY KELLY

Archant Norfolk 2017

Praise for ambulance and frontline health workers

Over the past few months the media and Norfolk MPs have been very critical of ambulance and accident and emergency (A&E) frontline patient care/performance services in Norfolk.

Much speculation about ambulance response and turnaround times, and ambulance waiting times at the Norfolk and Norwich University Hospital A&E abound.

As a result, this was debated in Parliament and Risk Summit was set up by NHS England and NHS Improvement, the East of England Ambulance Service Trust (EEAST) and stakeholders.

This resulted in seven key actions identified - see NHS England’s website - being discussed with hospital A&Es, and will come into effect on February 26.

Without a doubt, such vigorous media attention must have had a serious effect on those NHS staff working on the front line.

Recent EEAST statistics show that between August 2017 to date show that of 100 patient responses received, 62 received a five-star rating.

The current problems that exist in the NHS are of the government’s making - not those delivering care.

They were warned of what was coming but chose to ignore it as did the North Norfolk Clinical Commissioning Group when closing 18 NHS beds at Benjamin Court during the worst winter crisis ever.

I would like to pay personal tribute to all NHS staff - particularly those working on the front line. You are doing a great job, all of you. Thank you very much.

DAVID RUSSELL

Orchard Close

Roughton


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