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'Fundamental' changes being made at care home branded inadequate

PUBLISHED: 16:15 03 September 2019 | UPDATED: 16:15 03 September 2019

Dunsland was rated inadequate by the Care Quality Commission, but improvements are being made.  Picture: Google.

Dunsland was rated inadequate by the Care Quality Commission, but improvements are being made. Picture: Google.

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Bosses have moved to reassure residents and families that improvements are being made at a residential care home rated inadequate in a Care Quality Commission (CQC) report.

Dunsland, in Paston Road, Mundesley, was placed in special measures after inspectors found it had not been "well maintained" since its previous report in November 2016.

Concerns were raised about the effectiveness of safety measures at the home which placed people "at risk" and over cleanliness, with areas being identified as needing closer attention, including "dirty wheelchairs and some bathrooms" which required a "deep clean".

But people also told inspectors that they were "happy at the service and were positive about the staff" and relationships were described as "good" with people consulted about their care.

Following the inspection, an emergency board meeting was held and an urgent action plan sent to the CQC.

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David Finch, managing director of Cephas/Alpha Group, which runs the care home, said: "As a company we were disappointed at the rating we received, but understand the concerns raised by the CQC.

"As the report states a majority of jobs were completed on the following day and we have made fundamental changes to both our area management team and maintenance team as a result of the inspection.

"We remain committed to providing high quality care and a safe environment, and we are working closely with both Norfolk County Council and the CQC to achieve this. The report shows that the people living there are happy and we have a great staff team.

"Since the inspection we have carried out some deep cleaning and have made further improvements to the kitchen, driveway, entrance way and plan a further investment to carry out continuous improvements to the home. We have a regular schedule of maintenance in place now for all areas of the house and would like to thank all our staff for their continued hard work and commitment."

The care home, which provides personal care for up to 14 adults with learning disabilities or mental health needs, will be kept under review by the CQC and reinspected within six months.

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