Joy as Broads care home drags itself out of special measures
PUBLISHED: 11:56 17 September 2019 | UPDATED: 12:39 17 September 2019
A care home in the Norfolk Broads has earned a ‘good’ rating by a health watchdog, two years after falling into special measures.
The Care Quality Commission (CQC) gave Wroxham's Overbury House the positive grade, praising staff who went so far as to "attentively and caringly wipe [a resident's] face throughout their meal".
Helen Jackson, the manager of the home to up to 61 people, many of whom have dementia, said: "I am absolutely delighted that the efforts of the team here have been recognised, and more importantly, that our residents and their relatives are saying they are happy.
"That is our absolute priority every day and we'll continue to build on this work to keep improving our home."
The Staitheway Road care home was put into special measures in September 2017, and given inadequate ratings after inspections in March and November last year.
The home was taken out of special measures in January this year when it got a 'requires improvement' grade, and has now moved up another step following its latest inspection on August 12.
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The CQC's report praised the home's "ethos of dignity and respect", and said: "People had care plans that were personalised and detailed their preferences and life stories. Staff knew the people they supported, and this helped them to deliver care in a person-centred way.
"People's dignity was promoted, staff were attentive to people's appearance and respectful in their interactions."
Elena Alexe, regional director at Healthcare Homes, which runs Overbury House, said: "I would like to extend my congratulations to Helen and her team for the dedication shown in turning around Overbury House.
"When Helen joined the home it was rated as inadequate. She has truly made her mark and has full support from the care team with the residents truly at the heart of her objectives."
The CQC made recommendations of how the home could move towards its highest rating of outstanding, and Ms Jackson acknowledged there was still more to do. She said: "Care should be based around continuous improvement and that's the culture we're creating at Overbury House. We can always do better and our services can always be further developed, so that will be our focus going forward."