Customer service the focus of free workshop for north Norfolk business owners

Improving customer service will be the focus of a free workshop open to business owners across north Norfolk.

North Norfolk District Council is hosting the event at its headquarters in Cromer's Holt Road. The session will be led by Richard Voisey of business support organisation NWES.

The workshop is aimed at businesses which interact with customers either face to face or via the telephone and will offer advice on handling customer complaints and creating opportunities for positive feedback.

Nigel Dixon, the council's cabinet member for business and economic development, said: 'This free course is great for new and existing business owners to understand how they can deliver exceptional service that will ensure customers leave shops, cafes and businesses in north Norfolk feeling like their custom is valued, encouraging them to return.'

The event will take place on Wednesday, January 31 from 2.30pm to 5.30pm.

To book, email economic.growth@north-norfolk.gov.uk