Search

Cromer travel team are tops again

PUBLISHED: 12:00 24 February 2011

Cromer's Co-op travel team who are top branch in the east of England for the second year running.  Sam Antoniades-Cork, Sarah Coleman, Sian Jeffries and Jo Dobbie.

Cromer's Co-op travel team who are top branch in the east of England for the second year running. Sam Antoniades-Cork, Sarah Coleman, Sian Jeffries and Jo Dobbie.

Archant

A travel agency in north Norfolk is celebrating winning a top award for sales and service for the second year running.

Co-operative Travel at Cromer has been named the company’s best branch in the east of England.

It is an accolade based on a combination of meeting sales targets, customers’ satisfaction and levels of service seen by “mystery shoppers” on four visits during the year.

Joint manager Jo Dobbie said the four-stong team topped 21 branches – as they did the previous year – after being judged on targets for holidays, cruises, car hire and parking, as well as high customer service and low complaints levels.

The branch also won recognition for its community and charity work, which included 
a schools competition promoting environmentally-aware holidaymaking and a “Santa’s suitcase” with donated gifts for needy children, added the fellow joint manager Sam Antionades-Cork.

The team, which also comprises assistant manager Sarah Coleman and adviser Sian Jeffries, had a total of more than 50 years experience in the travel business, including visiting many destinations all over the world – and that experience was important in helping customers, they added.

Mrs Dobbie, who was also presented with her 20-year service award, said there was competition from direct use of the internet for holiday booking, but their clients – many of whom were regular repeat customers – liked to have help on hand, particularly in recent times with unrest in parts of the world and volcanic ash cloud problems to overcome.


If you value what this story gives you, please consider supporting the North Norfolk News. Click the link in the yellow box below for details.

Become a supporter

This newspaper has been a central part of community life for many years, through good times and bad, serving as your advocate and trusted source of local information. Our industry is facing testing times, which is why I’m asking for your support. Every single contribution will help us continue to produce award-winning local journalism that makes a measurable difference to our community.

Thank you.

Most Read

Most Read

Latest from the North Norfolk News