Cromer hospital praised in patient survey

Cromer hospital can teach its 'big sister' at Norwich a thing or two when it comes to patient satisfaction says a new survey.

The seaside satellite unit and its Norfolk and Norwich University Hospital headquarters surveyed more than 2,200 people using the two sites in September to gauge their views on their experiences.

When quizzed about appointments and waiting time there were 227 negative and just 54 positive comments at Norwich while at Cromer 96 people gave praise and just 80 criticism.

It prompted the survey authors to say 'Best practice at Cromer Hospital could therefore be applied across NNUH in these areas.'

Cromer got good feedback on staff attitude and performance, along with convenience, but there were concerns about the facilities.


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They included waiting room seating, and treatment rooms, along with availability of food and refreshments, out of date magazines, and no relaxing background music or televisions in waiting areas.

The site is currently undergoing a �15m rebuild which will provide a new hospital, and increased parking, but charged for the first time, and the survey says 'a number of people were very positive' about the scheme.

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Three quarters of the 812 people surveyed also felt they were treated with kindness and compassion, dignity and respect.

Nearly 80per cent said they would recommend the hospital, compared to 65pc at the N&N.

Chief executive Anna Dugdale said: "Our patients have confirmed that the vast majority of our patients have a very good experience. We designed this survey to help us identify areas in which we could improve the care we provide.

"There are no grounds for complacency, we care for in excess of 700,000 people per year and if 1pc of our patients have a poor experience that amounts to 7,000 people. 'We are delighted that so many patients complimented the attitude and performance of our staff. We are very proud of our staff and meeting our vision for patient care depends on delivering consistently high standards of care."

Action is being taken to address the areas for improvement identified by patients.

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