Norfolk care home deemed inadequate for second time - but improvements have been made

St Michael's Court, Aylsham has been rated as inadequate. Picture: Google Maps

St Michael's Court, Aylsham has been rated as inadequate. Picture: Google Maps - Credit: Archant

A care home has been rated as inadequate for the second consecutive time - but improvements have been made.

Aylsham's St Michael's Court, which cares for up to 86 people, some with dementia, was visited by the Care Quality Commission (CQC) in May.

The overall rating for the service was inadequate, but it required improvement in three of the five categories, safety, effectiveness and caring.

This was an improvement on the previous inspection in December 2018, when the St Michael's Avenue home had been rated as inadequate overall, and in all key areas.

The inspectors said: "Although there had been some made, further improvements were still needed to ensure people received good quality, safe care at all times.

"The home remains in special measures and will be kept under review and inspected again."

The report found that, while staff supported people to maintain their privacy, at times residents felt upset because they had not received support to use the toilet in a timely way.

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One resident said: "[Staff] do keep you waiting sometimes, up to half an hour, when you need the toilet it's not funny."

Two staff members told inspectors that they did not know about people's healthcare or dietary requirements.

The report also found that medicines were not always managed safely at the home, although there had been improvements in the provision of enough food and drink for people,

A spokesman for Runwood Homes, which runs St Michael's Court, said: "It is most encouraging to note vast improvements throughout the most recent CQC report for St Michael's Court which will be further enhanced through the recent recruitment of an experienced nurse manager to lead the team.

"All key stakeholders have reported improvements and CQC reference this throughout their report.

"Without a registered manager on the day of inspection this is not where we would have liked to have seen the overall rating, however we are very clear this will improve further with the new manager appointment.

"We continue to work in partnership with all key agencies and will endeavour to see further improvements evidenced on the return of the commission."