A care home has been rated inadequate and placed in special measures after inspectors said it had breached legal regulations, including around safety and staffing.
Wacthdogs from the Care Quality Commission (CQC) criticised long working hours for staff at West Wood Care Home in Sheringham and said residents were "at an increased risk of harm and inappropriate care".
However, care home bosses said they "strongly disagreed" with the assessment, were committed to "the highest quality of care" and wanted to be reinspected as soon as possible.
Inspectors have just published their report following a visit to the north Norfolk home, in West Wood Road, before Christmas.
The home, run by Avery Healthcare, opened in 2024 to provide care for up to 70 people, both young and older. Thirty people were receiving care when inspectors visited.
Inspectors gave the home an overall rating of inadequate, as well as inadequate in the categories of safety and leadership.
It was graded as requiring improvement for care, responsiveness and effectiveness.
Inspectors said: "We identified four breaches of the legal regulations concerning person-centred care, safe care and treatment, governance and staffing."
They added "gaps and errors" in care plans, risk assessments and daily records put people at "increased risk of harm and inappropriate care".
"The provider did not always ensure safe or effective staffing," they said. "They allowed staff to work excessively long hours, which placed staff and the people they supported at risk."
They added that medicines were not safely managed and "parts of the environment were not clean".
Inspectors did say the provider made sure people could access the care, support and treatment they needed and supported people to plan for important life changes.
A West Wood Care Home spokesperson said: "We take all feedback from the CQC extremely seriously, however, on this occasion, we strongly disagree with their assessment of our home.
"We have been in sustained contact with the CQC since the inspection six months ago, and they are fully aware of our position.
"Nevertheless, we remain committed to continuous improvement and to ensuring the highest standards of care for our residents.
"Since the inspection, we have strengthened our governance and oversight through the introduction of an electronic incident management system and an electronic audit platform."
They said a new home manager had been recruited and a new company-wide dementia strategy launched.
They said: "We remain fully committed to delivering the highest quality of care to our residents and we look forward to the CQC returning to reinspect the home imminently."
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